Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return does not apply to shipping fees, and the costs associated with the return is paid by you. The only exception from this rule is when the package is lost throughout the delivery process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We can initiate a refund after the item arrived back so we can do an inspection beforehand.

To start a return, you can contact us at temesimarci@gmail.com. Please note that returns will need to be sent to the following address:

Unopened Prometheus Tarot deck:
Webshippy
Fót, East Gate Business Park C/2, 2151, Hungary

Already opened Prometheus Tarot deck:

Marton Temesi
Cervantesgasse 13/12, 1140 Wien, Austria

or

Ancient Wisdom s.r.o.,
CTPark Trnava, Prílohy 583/57, 919 26 Zavar, Slovakia

Depending on the items of your order. Mixed orders needs to sent separately, but don't worry, the packages will also arrive to you separately.

If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at temesimarci@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at temesimarci@gmail.com.